Campbell Wilson, Chief Executive Officer and Managing Director of Air India. file. , Photo Credit: PTI
Air India CEO Campbell Wilson has asked airline employees to immediately report any inappropriate behavior on board to the authorities, even if the matter appears to have been resolved.
In an internal communication to the airlines’ staff, they reflected on the urination incident to say that “the repulsion felt by the affected passenger is completely understandable and we share his distress.”
“While the story is more complex than has been told, there are clearly some lessons we can and should learn.
“Most importantly, if an incident on our aircraft involves inappropriate behavior of this magnitude, we must report it to the authorities as soon as possible, even if we genuinely believe that the parties involved in the matter An agreement has been reached between
“This also applies in the case of passengers who meet the threshold of ‘uncontrolled’,” he added.
ten days later The shocking incident of urinating on 26 November On the New York-Delhi Air India flight, another episode of An intoxicated male passenger was allegedly urinating Officials said on Thursday that a complaint was made regarding the blanket of a woman passenger in the Paris-Delhi sector, but no coercive action was taken after she tendered a written apology.
The incident took place on December 6 in Air India flight number 142 and the pilot of the aircraft reported the matter to the air traffic control (ATC) at the Indira Gandhi International (IGI) airport, following which the male passenger was apprehended, he said. ,