New Delhi: Following the widespread use of WhatsApp chatbots over the past two years of the Covid-19 pandemic, WhatsApp India and the government aim to expand the bot’s functions to include dedicated medical opinion as well as patient electronic for online cancer consultation. To do. History recording.
X-Ray Setu, an automated solution that helps interpret chest X-rays from low-resolution images provided on WhatsApp, is one example.
The MyGov Corona Helpdesk chatbot was created with the intention of scheduling vaccination appointments and downloading vaccination certificates, but has since expanded into a one-stop shop for accessing a range of official papers. Citizens will be able to download their driver’s licence, income tax return, insurance certificate and class X/XII mark sheet among other documents.
controversies
According to a Business Standard report, social media firms such as WhatsApp and Twitter continue to engage with civic agencies to take governance to the masses, despite clashes with the government over several privacy concerns.
For example, in October last year, the government submitted an affidavit in the Delhi High Court claiming that WhatsApp, as a foreign corporation, cannot exercise the jurisdiction of the court or Article 19 and 21 of the Constitution. cannot dispute the validity of Indian law under
In May, the Facebook-owned messaging giant filed a suit in the Indian High Court, requesting that the traceability clause of the Information Technology (Intermediate Guidelines and Digital Media Ethics Code) Rules, 2021, be removed, which requires that the social media be protected by social media. A media platform is required. More than 5 million users to trace the “first originator of information” on demand from local authorities.
However, these difficulties have not prevented platforms with large user bases from cooperating with the government.
Many government institutions adopted WhatsApp as a preferred tool for delivering lectures online during the pandemic.
The same is the case on platforms like Twitter. Although the Short Message Forum has from time to time resisted the Indian government’s demand to remove the content (tweets), the government is attempting to limit freedom of expression on this basis. The platform is used by many ministers to distribute information.
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