New Delhi: The Central Consumer Protection Authority (CCPA) passed an order on violation of consumer rights by e-commerce platform Flipkart for allowing the sale of domestic pressure cookers in violation of mandatory standards and imposed a fine on the company. Under the chairmanship of Chief Commissioner Nidhi Khare, the CCPA asked Flipkart to inform consumers of all 598 pressure cookers sold on its platform and recall the items and reimburse their prices to the consumers and submit a compliance report of the same within 45 days. instructed to do.
The company has also been directed to allow the sale of such pressure cookers on its e-commerce platform and pay a fine of Rs 1,00,000 for violating the rights of the consumers. The Central Government may, from time to time, notify the Quality Control Order (QCO), which mandates conformance to a standard and the use of a standard mark for a product to protect consumers from the risk of injury and damage in the interest of the public. is done. Huge. ,Also read: RBI issues discussion paper on transaction charges on debit, credit and others,
The Domestic Pressure Cookers (Quality Control) Order, which came into force on 01.02.2021, makes it mandatory for all domestic pressure cookers to conform to IS 2347:2017. Hence, with effect from 1st February, 2021, all pressure cookers are required to conform to IS 2347:2017 and due diligence is required to be done whether pressure cookers are offered for sale online or offline. ,ALSO READ: ACCA and IMA’s Economy Survey: Economic Confidence Drops; weak growth,
The CCPA observed that the provisions in the ‘Flipkart Terms of Use’ such as mandatory use of the words ‘Powered by Flipkart’ on every invoice of the product and for distribution of various benefits to sellers distinguished as gold, silver and bronze, by Indicates the role played. Flipkart is selling pressure cookers on its e-commerce platform.
Flipkart earned a total of Rs 184,263 through the sale of such pressure cookers on its e-commerce platform. It was observed by the CCPA that while Flipkart has commercially benefited from the sale of such pressure cookers, it cannot absolve itself of the role and responsibility arising out of its sale to consumers. In order to increase awareness and quality awareness among consumers, CCPA has launched a countrywide campaign to prevent the sale of counterfeit and counterfeit goods that violate the QCOs published by the Central Government.
The daily use products identified as part of the campaign include helmets, household pressure cookers and LPG cylinders. The CCPA has written to district collectors across the country to investigate unfair trade practices and violations of consumer rights related to the manufacture or sale of such products and submit action taken reports. As part of the campaign, the Bureau of Indian Standards (BIS) has searched and seized several non-standard helmets and pressure cookers. 1,435 pressure cookers and 1,088 helmets which did not conform to the mandatory standards have been confiscated by the BIS.