New Delhi: Civil Aviation Regulator DGCA Private carrier is fined Indigo a . 5 lakh to deal with the “shortage” of Specific The child who was not allowed by the airline’s ground staff to board the Hyderabad bound flight with her parents on May 7 at Ranchi airport, following which the family could not travel and later filed a complaint.
The DGCA said IndiGo officials could have been “more compassionate”. The DGCA chief said, “Airlines should rethink their standard operating procedures and training procedures to deal with such cases to bring in a more human touch.” Arun Kumar Said on Saturday.
The regulator is ready to amend the rules in this regard.
DGCA finds ‘shortcoming’ in handling of special child by IndiGo staff
Following a disturbance at the Ranchi airport, where a special child was denied boarding by IndiGo’s ground staff, civil aviation regulator DGCA plans to revise rules to assess whether a disabled person is denied boarding. should be done, which is currently done by airline ground staff within a framework. To assess flight risks. The draft of the amended rules will be prepared soon. This may make it mandatory for airlines to consult airport doctors and flight captains in special cases. Public opinion will be sought and incorporated in the final guidelines.
According to the DGCA, there was a “shortcoming” in handling of the special child by the airline’s ground staff on May 7 and “aggravating the situation”. “A more compassionate demeanor would have reduced the need for the extreme step”. Some doctors on the flight had requested the airline to allow the child to board the plane, assuring that they would help in case the child needed any help during the flight. But the child was not allowed on board “in accordance with safety guidelines”.
The DGCA said IndiGo officials could have been “more compassionate”. The DGCA chief said, “Airlines should rethink their standard operating procedures and training procedures to deal with such cases to bring in a more human touch.” Arun Kumar Said on Saturday.
The regulator is ready to amend the rules in this regard.
DGCA finds ‘shortcoming’ in handling of special child by IndiGo staff
Following a disturbance at the Ranchi airport, where a special child was denied boarding by IndiGo’s ground staff, civil aviation regulator DGCA plans to revise rules to assess whether a disabled person is denied boarding. should be done, which is currently done by airline ground staff within a framework. To assess flight risks. The draft of the amended rules will be prepared soon. This may make it mandatory for airlines to consult airport doctors and flight captains in special cases. Public opinion will be sought and incorporated in the final guidelines.
According to the DGCA, there was a “shortcoming” in handling of the special child by the airline’s ground staff on May 7 and “aggravating the situation”. “A more compassionate demeanor would have reduced the need for the extreme step”. Some doctors on the flight had requested the airline to allow the child to board the plane, assuring that they would help in case the child needed any help during the flight. But the child was not allowed on board “in accordance with safety guidelines”.