To make government services accessible, inclusive, transparent and simple, the Ministry of Electronics and IT today announced that citizens will now be able to access the MyGov helpdesk on WhatsApp to access the DigiLocker service.
This includes creating and authenticating them digilocker accountDownloading other documents like PAN Card, Driving License, Vehicle Registration Certificate on WhatsApp.
MyGov Helpdesk on WhatsApp is a major step in ensuring governance and government services at the fingertips of citizens.
The MyGov helpdesk will now provide a suite of services for integrated citizen support and efficient governance, starting with DigiLocker services. The new service will enable citizens to access the following documents with ease and convenience from the safety of their homes.
Pan Card
driving license
CBSE Class X Passing Certificate
Vehicle Registration Certificate (RC)
Insurance Policy – Two Wheeler
10th class mark sheet
12th class mark sheet
Insurance policy documents (life and non-life available on DigiLocker)
How to avail Digilocker services on WhatsApp
WhatsApp users across the country can access the chatbot by sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.
Since its launch in March 2020, MyGov Helpdesk on WhatsApp (formerly known as MyGov Corona Helpdesk) has helped people by offering authentic sources of information related to COVID as well as important uses such as vaccine appointment. 19 has served as an important tool in fighting the pandemic. Booking and download of Vaccine Certificate. To date, more than 80 million people have reached the helpdesk, over 33 million vaccine certificates have been downloaded, and millions of vaccination appointments have been booked across the country.
With new additions like DigiLocker, MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive.
The introduction of DigiLocker services on the MyGov helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services through an easy and accessible platform of WhatsApp. With nearly 100 million+ people already registered on DigiLocker and 5 billion+ documents issued so far, the service on WhatsApp will empower millions of people digitally by helping them access authentic documents and information right from within their phones. This is in line with Prime Minister Shri Narendra Modi’s vision to streamline and improve the delivery of public services.”