New Delhi: defending the right of the restaurant collection Service charges, Federation of Hotels and Restaurants Association of India said on Friday that it will participate in a meeting convened by the Department of Consumer Affairs (DOCA) on the issue on June 2.
DoCA discussion follows customer complaints National Consumer Helpline Restaurants charge a service fee of 5-15% even though it is separate from taxes and is in the nature of a tip.
Responding to complaints Secretary, Consumer Affairs, Food and Public Distribution Rohit Kumar Singh Wrote to restaurant associations, stating that the default billing option is not mandated by law.
reacting to the allegation FHRAI Said that the service fee is “part of the invitation given by the restaurant to potential customers. It is for the customers to decide whether they want to patronize the restaurant”.
DoCA discussion follows customer complaints National Consumer Helpline Restaurants charge a service fee of 5-15% even though it is separate from taxes and is in the nature of a tip.
Responding to complaints Secretary, Consumer Affairs, Food and Public Distribution Rohit Kumar Singh Wrote to restaurant associations, stating that the default billing option is not mandated by law.
reacting to the allegation FHRAI Said that the service fee is “part of the invitation given by the restaurant to potential customers. It is for the customers to decide whether they want to patronize the restaurant”.