UPI users Tuesday evening faced a harrowing time as the banking sector along with the Unified Payments Interface (UPI) suffered an outage across the country. Taking to X, netizens narrated their ordeal and said that they are facing challenges while making payments via UPI-enabled apps like Google Pay, PhonePe, BHIM, etc.
Regretting the inconvenience caused due to some internal technical issues with some banks, the National Payments Corporation of India (NPCI) said the systems are working fine and it is working with these banks to ensure a quick resolution.
“Regret inconvenience on UPI connectivity as few of the banks are having some internal technical issues. NPCI systems are working fine and we are working with these banks to ensure quick resolution”, the NPCI said.
However, the NPCI did not name the banks whose customers have been impacted.
HDFC Bank, the largest private sector lender in the country by assets, admitted that its customers were among those impacted.
The HDFC Bank in a post on microblogging platform X (formerly known as Twitter) said it faced “some difficulties on UPI which seems to be part of a larger ecosystem”, but was quick to add that it is now back in operations.
“We experienced some difficulties on UPI due to some multi bank system issues. We are back in operations now and regret any inconvenience faced,” the bank said.
Downdetector, a website monitoring service issues, reported ongoing outages affecting UPI, as well as Kotak Mahindra Bank, HDFC Bank, State Bank of India (SBI) and other banks. Users specifically mention problems with fund transfer with their respective banks.
A user named a common man posted,” Mobile Banking, UPI, Trading Account… everything is down when you badly need it.”
“Yes, this is @HDFC_Bank ! Nothing is going with new-age banking. Mobile Banking, UPI, Trading Account… everything is down when you badly need it. The bank makes you frustrated at the merchant when you initiate payment through UPI. Please look into it.