Air India CEO Campbell Wilson today admitted that the airlines could have reacted better to the incident of a drunken passenger urinating on an elderly passenger. Air India CEO told NDTV in an exclusive interview, “There are things we didn’t do well. We’ve learned our lessons.”
On November 26, on a New York-Delhi Air India flight, Shankar Mishra allegedly unzipped his pants and urinated on an elderly woman in business class. He later pleaded with the woman not to report him to the police, saying it would affect his wife and child.