Meta-owned messaging service, WhatsApp has banned over 24 million accounts in India in the last one year. Data published in the service’s latest Transparency Report for India for June this year said the company banned more than 2.2 million accounts in the month, along with spam and abusive accounts, as well as automatic flagging of user reports. banned through
Transparency reports detailing actions taken by companies on user accounts and government requests were required to be published under the revised Information Technology and Social Media Intermediary Rules of the Government of India published last year, formally known as the Information Technology (Intermediary Guidelines and Digital Media Intermediary Rules). Media Code of Conduct) Rules. , 2021.
WhatsApp’s latest report for June this year also said that it received 632 user reports related to account support, restrictions, product support, security and others – 64 of which were acted upon by the platform.
The Meta-owned service had over 480 million monthly active users (MAUs) in India as of January this year, making it one of the most popular apps in the country.
Fellow social media platform Twitter, which also publishes regular monthly transparency reports in India, is reported to have 23.6 million MAUs in the country as of January this year, according to market research firm Statista. In the past year, according to prior data, Twitter has banned nearly half a million users in India – based on active surveillance of sexual content, nudity, child abuse and terrorism content – on the platform.
India’s new IT Rules, 2021 have made it mandatory for social media platforms to appoint a Nodal Liaison Officer, a Chief Compliance Officer and a Grievance Redressal Officer for over 5 million MAUs in India, to ensure the safety of having social media. to continue to take advantage. Mediator in India.
While the nodal liaison officer was assigned as the Indian government’s point of contact with the company concerned, the compliance officer was required to ensure compliance with government data and removal requests issued to the platforms. Meanwhile, the Grievance Officer was tasked to respond to the requests of the user within a stipulated time period, failing which the user was liable to move the Indian judiciary against the company concerned.
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